Contact Us | Allwell from Buckeye Health Plan

Contact Us

Need to contact Wellcare?
Find key phone numbers and contact information to help you connect quickly and easily. Prefer to reach out online? Simply complete the form at the bottom of the page to request more information. This page provides the key Wellcare phone numbers and contact information to help you connect quickly and easily.

Wellcare Members
Need to speak with a Wellcare customer service agent? Members can call to talk to a representative who can help with questions about Wellcare benefits, claims, ID cards, and general account support.

Wellcare Member Services Phone Number
Dual Special Needs Plans (D-SNPs): 1-844-796-6811 (TTY: 711)
All other Medicare Advantage plans: 1-800-977-7522 (TTY: 711)

Wellcare By Buckeye Health Plan
Wellcare Buckeye MyCare Ohio Dual Align (HMO D-SNP) plan: 1-855-445-3562 (TTY: 711)

Dual Align Plan Resources
If you are Wellcare Buckeye MyCare Ohio Dual Align (HMO D-SNP) plan member, please refer to the resources below for support and assistance.

Crisis Support

Envolve People Care Hope Connect Crisis Line (EPC), dial 1-855-445-3562 (TTY: 711), select the prompt for the Crisis Line 988 Suicide & Crisis Lifeline in Ohio – 24/7, free and confidential support to anyone experiencing mental health related distress. Call or Text: 988 or chat with a crisis specialist through the 988 Lifeline website.

Transportation

For Medicaid Waiver-Covered Transportation, contact your Waiver Services Coordinator or Care Manager. For assistance, contact the 24-Hour NA Line at 1-855-445-3562 (TTY: 711), select Option number 4.

For Non-Emergency Ambulance and Ambulette (Wheelchair Van) Transportation, dial 1-866-531-0615. Please call at least 48 hours in advance of your scheduled trip.

Learn more about Transportation benefits.

Become a Wellcare Member
If you are interested in signing up for a Wellcare plan but are not yet a member, please call to talk to a Wellcare representative about choosing a plan with the right coverage for your needs.

Non-Member Phone Number
1-844-480-0680 (TTY: 711)

Providers
If you're a healthcare provider looking to get in touch with Wellcare, call the our provider services line. This number connects you with a representative who can assist with provider-specific questions related to claims, authorizations, eligibility, and more.

Wellcare Provider Phone Number
Dual Special Needs Plans (D-SNPs): 1-844-796-6811 (TTY: 711)
All other Medicare Advantage plans: 1-800-977-7522 (TTY: 711)

Hours of Operation
Need to get in touch with a Wellcare representative? Here are the details on Wellcare's hours of operation.

Wellcare Hours of Operation
From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

Mailing Address

Wellcare Mailing Address
PO Box 10420
Van Nuys, CA 91410-0420


Request More Information
Please fill out the form below to request more information about Wellcare.

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Note: If your inquiry contains Protected Health Information (PHI), please use the Secure Member Portal to send your message. This ensures your information is transmitted safely and securely.

Best time to contact you:


Note: If your inquiry contains Protected Health Information (PHI), please use the Secure Member Portal to send your message. This ensures your information is transmitted safely and securely.