Wellcare Members
Need to speak with a Wellcare customer service agent? Members can call to talk to a representative who can help with questions about Wellcare benefits, claims, ID cards, and general account support.

Wellcare Member Services Phone Number
Dual Special Needs Plans (D-SNPs): 1-844-796-6811 (TTY: 711)
All other Medicare Advantage plans: 1-800-977-7522 (TTY: 711)

Wellcare By Buckeye Health Plan
Wellcare Buckeye MyCare Ohio Dual Align (HMO D-SNP) plan: 1-855-445-3562 (TTY: 711)

Dual Align Plan Resources
If you are Wellcare Buckeye MyCare Ohio Dual Align (HMO D-SNP) plan member, please refer to the resources below for support and assistance.

Crisis Support

Envolve People Care Hope Connect Crisis Line (EPC), dial 1-855-445-3562 (TTY: 711), select the prompt for the Crisis Line 988 Suicide & Crisis Lifeline in Ohio – 24/7, free and confidential support to anyone experiencing mental health related distress. Call or Text: 988 or chat with a crisis specialist through the 988 Lifeline website.

Transportation

For Medicaid Waiver-Covered Transportation, contact your Waiver Services Coordinator or Care Manager. For assistance, contact the 24-Hour NA Line at 1-855-445-3562 (TTY: 711), select Option number 4.

For Non-Emergency Ambulance and Ambulette (Wheelchair Van) Transportation, dial 1-866-531-0615. Please call at least 48 hours in advance of your scheduled trip.

Learn more about Transportation benefits.

Become a Wellcare Member
If you are interested in signing up for a Wellcare plan but are not yet a member, please call to talk to a Wellcare representative about choosing a plan with the right coverage for your needs.

Non-Member Phone Number
1-844-480-0680 (TTY: 711)

Providers
If you're a healthcare provider looking to get in touch with Wellcare, call the our provider services line. This number connects you with a representative who can assist with provider-specific questions related to claims, authorizations, eligibility, and more.

Wellcare Provider Phone Number
Dual Special Needs Plans (D-SNPs): 1-844-796-6811 (TTY: 711)
All other Medicare Advantage plans: 1-800-977-7522 (TTY: 711)

Hours of Operation
Need to get in touch with a Wellcare representative? Here are the details on Wellcare's hours of operation.

Wellcare Hours of Operation
From October 1 – March 31, you can call us 7 days a week from 8 a.m. to 8 p.m. From April 1 – September 30, you can call us Monday – Friday from 8 a.m. to 8 p.m. A messaging system is used after hours, weekends, and on federal holidays.

Mailing Address

Wellcare Mailing Address
PO Box 10420
Van Nuys, CA 91410-0420